Puja Partner – Privacy Policy

Last updated: Sep 27, 2026

About this policy

This Privacy Policy explains how Teqsonic ("we", "us", "our") collects, uses and protects your information when you use the Puja Partner mobile app (package: com.pujaessential.partner).

Puja Partner is the partner app for the PUJA – Har ghar me puja platform. It is used by three types of partners:

• Stores / Sellers who sell puja samagri, idols and ritual products
• Brahmins (Purohits / Priests) who perform pujas and rituals
• Delivery Partners who deliver orders to customers

By registering or using the app, you agree to this Privacy Policy. If you do not agree, please do not use the app.

Information we collect

From all partners

• Name, mobile number and email address
• Profile photo
• Address and service area
• Identity and verification documents (for example Aadhaar, PAN or other government ID) used to verify partners
• Bank account or UPI details for payouts
• Messages and support requests you send us

From Stores / Sellers

• Store name, store address and contact details
• Business details such as GST number, where applicable
• Product details, prices, images and stock information
• Order and sales records

From Brahmins (Purohits / Priests)

• Services offered, experience, languages and pricing
• Availability, schedule and booking calendar
• Online / offline status
• Booking history and completed pujas

From Delivery Partners

• Vehicle details and driving licence, where required
• Location while you are online or on an active delivery
• Delivery history, including pickup and drop details

Collected automatically

• Device information (model, operating system, app version)
• Log and crash data to fix errors and improve the app
• Notification token to send you booking and order alerts

How we use your information

We use your information only to run the platform and support your work as a partner:

• Create and manage your partner account
• Verify your identity and approve you as a partner
• Send you puja bookings, store orders and delivery requests
• Share the details needed to complete a booking or order with the customer
• Calculate your earnings and send payouts
• Send notifications about bookings, orders, payments and account updates
• Provide customer support and resolve complaints
• Prevent fraud, misuse and unsafe activity
• Fix errors and improve the app
• Meet legal, tax and regulatory requirements

Location data

We collect location only to match you with nearby work and to complete bookings and deliveries.

• Delivery Partners: we collect your location while you are online or on an active delivery. This is used to assign nearby orders, show navigation and let the customer track the delivery.
• Brahmins and Stores: we use your address or current location to show you bookings and orders in your service area.

You can turn off location permission in your phone settings at any time. Some features, such as receiving nearby orders or live delivery tracking, will not work without it.

How we share your information

We do not sell your personal information. We share it only when needed to run the service:

• With customers: your name, profile photo, and details needed for the booking or order (for example a Brahmin's service details, a store's name and address, or a delivery partner's name and live location during delivery).
• With service providers who help us run the app, such as cloud hosting, SMS/OTP, push notifications, maps and payment processing. They may use your information only to provide their service to us.
• For legal reasons: when required by law, court order or government authority, or to protect the safety and rights of our users and our company.
• Business transfer: if our business is merged or sold, your information may be transferred to the new owner under this same policy.

Payments and payouts

Your earnings are paid to the bank account or UPI ID you add in the app. Payments are processed through trusted third-party payment providers. We do not store your full card details on our servers. We keep records of your earnings, payouts and transactions for accounting and tax purposes.

Data retention and security

We keep your information while your account is active. After you delete your account, we delete or anonymise your personal information, except where we must keep certain records (such as transaction, payout and tax records) to meet legal requirements.

We use reasonable security measures to protect your information, including encrypted connections (HTTPS), access controls and secure servers. No method of storage or transmission is 100% secure, but we work to protect your data from unauthorised access, loss or misuse.

Your rights and account deletion

You can:

• View and update your profile information in the app
• Ask us for a copy of your personal information
• Ask us to correct wrong information
• Withdraw consent, for example by turning off location or notification permissions
• Delete your account and data

How to delete your account: open the app and go to Profile → Delete Account, or visit our account deletion page, or email us at support@teqsonic.com from your registered email or mobile number. We will process your request within 30 days.

Children

Puja Partner is only for partners aged 18 and above. We do not knowingly collect information from anyone under 18. If we learn that we have, we will delete it.

Changes to this policy

We may update this policy from time to time. We will show the new "Last updated" date at the top and, for important changes, notify you in the app.

Contact us and grievance officer

If you have any questions or complaints about your privacy, contact:

Grievance Officer
Company: Teqsonic
Address: West Bengal, India
Email: support@teqsonic.com

We will respond to your complaint within 30 days.